Terms of Service

1. Acceptance of Terms

By using this website, requesting a quotation or engaging Craft Core Electricals for any electrical service, you agree to these Terms of Service. If you disagree with any provision, please discontinue the use of our website and services.

2. Scope of Services

Craft Core Electricals provides professional electrical installation, maintenance, repairs and consultancy services, including but not limited to house wiring, electrical rewiring, solar installation, electrical fault finding, neutral displacement repairs, three-phase installations, KPLC meter installation support and electrical accessories supply.

3. Quotations and Estimates

All quotations issued by Craft Core Electricals are based on the information available during site visits or client consultations. Final pricing may change where additional work, hidden defects or client-requested modifications arise after work has commenced.

4. Service Appointments

Appointment dates and estimated arrival times are provided in good faith. However, traffic conditions, severe weather, emergencies, supplier delays and other unforeseen circumstances may require appointment rescheduling.

5. Customer Responsibilities

Customers are responsible for providing accurate project information, safe site access and any approvals necessary for work to proceed. Customers should disclose known electrical hazards before work begins.

6. Health and Safety

Safety remains our highest priority. Our technicians may suspend or postpone work whenever unsafe conditions pose risks to people, property or equipment until those hazards have been appropriately addressed.

7. Electrical Standards

All work is carried out using recognised industry practices and applicable electrical standards. Customers are advised not to alter completed installations without consulting a qualified electrician.

8. Materials and Equipment

Materials supplied by Craft Core Electricals are selected for quality and reliability. Where customers provide their own materials, we cannot guarantee compatibility, quality or manufacturer warranties.

9. Payments

Payment terms will be agreed before work commences. Outstanding invoices should be settled within the agreed payment period unless otherwise confirmed in writing.

10. Project Changes

Any request to change the agreed scope of work after the commencement of a project may result in revised pricing, additional labour costs, revised material requirements and adjusted completion timelines.

11. Warranty

Craft Core Electricals stands behind the quality of its workmanship. Where applicable, workmanship warranties are provided for completed installations and repairs. Warranty coverage does not extend to damage resulting from misuse, unauthorized alterations, natural disasters, power surges, negligence, or work carried out by third parties after project completion.

12. Project Delays

While every effort is made to complete projects within the agreed timeframe, completion dates are estimates only. Delays caused by severe weather, supplier shortages, utility interruptions, site conditions or other circumstances beyond our reasonable control shall not constitute a breach of contract.

13. Cancellation Policy

Customers may cancel or reschedule appointments by providing reasonable notice. Any work already completed, materials purchased, or costs incurred before cancellation may remain payable by the customer.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Craft Core Electricals shall not be liable for indirect, incidental, consequential or special damages arising from the use of our website or services. Liability, where applicable, shall be limited to the value of the services provided.

15. Intellectual Property

All content available on this website, including text, graphics, photographs, icons, logos, designs and other materials, remains the intellectual property of Craft Core Electricals unless stated otherwise. Unauthorized copying, reproduction or distribution is strictly prohibited.

16. Website Use

Users agree not to misuse this website by attempting unauthorized access, distributing malicious software, interfering with website functionality, submitting false information, or engaging in any unlawful activity while using our online services.

17. Third-Party Websites

Our website may include links to external websites for your convenience. Craft Core Electricals does not control or endorse the content, privacy practices or services offered by third-party websites and accepts no responsibility for their operation.

18. Privacy

Personal information submitted through this website or during the provision of our services is handled responsibly and in accordance with our Privacy Policy. We take reasonable measures to protect customer information while delivering our services.

19. Changes to These Terms

Craft Core Electricals reserves the right to revise or update these Terms of Service at any time. Updated versions become effective immediately upon publication on this website. Continued use of our website or services constitutes acceptance of the revised terms.

20. Contact Information

If you have questions regarding these Terms of Service, our electrical services, or require clarification before engaging our company, please contact us using the details below.

• Company: Craft Core Electricals
• Phone: +254 748 918 649
• Email: craftcorelectrical@gmail.com
• Service Areas: Nairobi, Kiambu, Ruiru, Machakos and surrounding areas.